Research has shown that coaching can bring a return of 5.2x on investment. Adding to this dealerships that consistently invest in employee development, outperformed their direct competitors by 17-35%
The focus is with both Management and their teams , to steadily and systematically help them improve their teams’ performances.
This is an area often misunderstood, once mastered returns incredible results.
At DTS we feel that the current OEM (Original equipment manufacturer) training provided is simply not enough to ensure that your sales team thrive and grow in our ever-challenging Motor Industry.
Coaching generates learning and clarity for forward action with a commitment to measurable outcomes. Undertaking coaching you can also expect a noticeable improvement in productivity and satisfaction in work-life balance with the attainment of relevant goals. Professional coaching maximises potential and, therefore, builds self-confidence for employees to face daily challenges, and continual pressure to achieve targets.
We have two options available:
a. On-site – direct 1:1 session (for all departments)
b. Cyber Coaching – telephonic or online
We eliminate the guess work when it comes to understanding your needs and making recommendations. We follow a proven three-step strategy:
a. Review previous (and upcoming) OEM training and ensure there is continuation and skills improvement. Help link the altogether.
We measure what matters. The state-of-the-art tracking system enables us to pin point each sales persons strengths and weaknesses within the sales process.
o Floor traffic reports / Sales tracking data
o Daily operating reports
o Mystery Shops / Outstanding Audit Action Items
o Prior action items and execution timelines
o Performance Analysis
Once you have reviewed the dealer’s performance information DTS will call the CEO/GM directly for discussion, agenda finalisation and approval.
The DTS trainer fills in and submits the Agenda DTS will review and forward final Agenda to the trainer and Dealer.
Dealer will be asked to distribute agenda to all participating staff to ensure proper planning and attendance.
o The notes from the day form the basis of the wrap-up and action items are set and delegated to individuals.
This recap clearly outlines actions for all individuals and sets them on a timeline with agreed follow-up call, date and time.
Request for next scheduled coaching visit is discussed.